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Manners Matters is a series of
presentations that take a light-hearted approach to a serious subject,
in a format that includes lecture, skills practice, role-playing and Q &
A. Participants of all ages and stages of life learn and become at
ease with good manners and etiquette in business, social, and everyday
situations. Knowing the "rules of engagement' in actions, the
spoken word, and gestures, gives great self-confidence and puts others
at ease as well: a powerful predictor of success.
 The Manners
Matters programs are appropriate for:
- High school and college students (summer jobs, internships,
college and post-graduation job interviews, moving to another city,
working or traveling abroad.
- Adults entering or re-entering the job market, and considering
professional changes.
- Those wishing to smooth out some rough edges and add a graceful
dimension to their personal or professional lives by becoming
comfortable with good manners as a way of life and as a means
to getting what they want...pleasantly.
Updating time-honored practices, Manners Matters focuses on making
good manners and proper etiquette a habit and integrating them into the
nature flow of life... to everyone's advantage.
- The Basics - 90-minute program
- Broadening the Focus - 3-hour workshop
- Putting it All Together - 4-week course (two-hour sessions)
Any combination of the topics below can be included in each of the
three formats, allowing each program to be tailored to the timeframe and
audience. Additional topics are added by the instructor from time
to time or at the suggestion of course participants and sponsors.
The length of the program (90 minutes, 3 hours, or 4 two-hour sessions)
will determine the number of topics that can be covered, the details
that can be taught, opportunity for skills practice, and interaction
among attendees, and available time for Q & A.
- The Basics (90 minute program) - $1500
- Broadening the Focus (3-hour workshop) - $2500
- Putting it All Together (4-week course) - $450 per person
- The Role of Manners... Why Bother?
- Who needs it?
- Making Introductions
- The Name Game
- Handshakes
- Language
- Body Language
- Eye Contact
- Grooming
- Conversation
- Dealing with sales and service people: getting what you need and
remaining likeable!
- Electronic Etiquette: phone, beepers, email, fax finesse
- Mealtimes
- Punctuality
- Gender Issues
- Elevators and Escalators
- Invitations: accepting and extending
- Thank-you notes: business and personal
- Correspondence
- Visiting Someone's Place of Business
- Performance Reviews
- Humor in the Workplace
- Privacy
- Handling Awkward Situations
At the conclusion of each program, participants receive a primer of
"dos and don'ts" addressing those areas covered in their program.
- Business Etiquette
- Networking
- Headhunters
- The Interview
- Following up
- Being the boss
- Being the employee
- Asking for a raise
- When to lead; when to follow
- Quitting/giving notice
- Getting fired
- Delivering bad news
- Sports Etiquette
- Players
- Spectators
- Guests
- Clubs
- Travel Etiquette
- Domestic and International
- Transportation
- Hotels
- Meals
The elements of Manners Matters were developed and honed by
Baker Consulting over the course of several years of directing large
sales and marketing staffs in New York (UJA-Federation), Philadelphia
(University of Pennsylvania Medical Center), and Baltimore (R.E. Michel
Company).
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